Return Policy
1.
If your product is damaged, defective, incorrect or incomplete
at the time of delivery, please raise a return request on Litity app or website.
Return
request must be raised within 1 days for all items from the date of delivery.
Note: Groceries and Digital Goods
are excluded from 2x Money Back Guarantee.
2.
For electronic appliances & mobile phones related issues
after usage or after the return policy period, please check if the product is
covered under seller warranty or brand warranty.
3.
For selected categories, we accept a change of mind. Please
refer to the section below on Return Policy per Category for more information.
Valid
reasons to return an item
1.
Delivered product is damaged (i.e. physically destroyed or
broken) / defective (e.g. unable to switch on)
2.
Delivered product is incomplete (i.e. has missing items and/or
accessories).
3.
Delivered product is incorrect (i.e. wrong product/size/color,
fake item, or expired)
4.
Delivered product is does not match product description or
picture (i.e. product not as advertised)
5. Delivered product does not fit. (i.e. size is unsuitable
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
- The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
- The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Litity packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.
NOTE:It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Note: If your return request has been rejected, the item will be delivered back to you between 3-4 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.
